Our studio is open from Monday–Friday, excluding UK bank holidays. We aim to send out online orders within 2–3 working days. If your order is urgent, please get in touch before ordering shop@jotpress.co and we’ll do our best to get it sent out to you very quickly or we can quote for an express delivery service.

Where possible, we use Royal Mail’s tracked delivery service. Once the order has been packed, you’ll receive an email with your tracking number so you can keep an eye on your delivery’s progress on Royal Mail’s website.

We deliver to 47 countries. You’ll find the delivery cost is calculated at checkout once you’ve entered your delivery address.

• UK: We used Tracked 48 Royal Mail service. There is a flat delivery fee of £5 for all orders.
  
• Europe: Tracked service is £10. Delivery aim is 5-7 working days.
  
• USA: Tracked service is £14.85. Delivery aim is 8-10 working days.
  
• Rest of the World: Tracked service is £15.85. Delivery aim is 8-10 working days.

Important note on international orders—We don’t charge VAT on international orders so this will be removed from the advertised amount at checkout. Please note, local taxes and customs fees may be applicable. We advise you to check these locally as they vary from country to country.

If you don't pay a customs bill, the parcel will eventually be returned to us. In this instance, our returns policy will apply. If the items arrive with us in sellable condition, we'll refund the cost of the products only. We are unable to refund the postage charges.

Please double check your delivery address and email address when you place an order. If an item is returned to us due to incorrect address provided, we will refund the product cost only.