We hope you are happy with your order. However, if you’d to arrange like a return, please email us shop@jotpress.co within 14 days of making your purchase and return your items to us within 28 days of your purchase.

Customers are responsible for all return postage costs and we recommend that you use a tracked delivery service as we cannot be held responsible for parcels lost on their return journey.

To be eligible for a return, your item must be in the original packaging and returned in the same condition it was sent. Once your return has been received and checked, we will send you an email to notify you and you’ll receive a refund of the product cost to your original method of payment within 10 working days. We are unable to refund the postage charges.

In the case of a product being faulty, please notify us as soon as possible after receiving the order by emailing shop@jotpress.co and quoting your order number. In this instance, we will arrange an exchange of the item.

Please note, returns are not available on sample packs or bespoke items.